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Frequently asked questions

Can't find what you're looking for?

It is surely here that you will find them!

A House of Tourism, Kézako?

Our primary goal is to inform you!

For this we carry out many actions:
We inform you free of charge about everything you can do in the Portes de La Champagne
We answer your mails all year round
We provide a permanent reception service held by staff speaking at least two foreign languages
We provide tourist maps, We provide access to our trilingual website
We provide tourist information in paper form, translated into at least two foreign languages
We update our tourist information annually
We display outside the building the emergency telephone numbers
We provide access emergency phone numbers
We present all the qualified offer of its area of intervention for all the clienteles
We treat your complaints and measure your satisfaction
We respect a quality approach
We guarantee the reliability and the topicality of the information on the local tourist offer

Our services:
Shop / Souvenirs
Guided tours

Coming as a group:

How many people do you need to be?
You need to be a minimum of 16 people to benefit from the group rate.

What are the programs?
Whether you are an association, a works council, a school, a leisure center or a family outing… you have the choice among all the activities proposed below and flexible! If you don’t know what to choose, Manon will be happy to answer you in order to design your day with you! (and by the way she still has a lot to propose to you…!)

How to contact us?
Either by mail or by phone at 03 55 33 30 84

Just to have an idea, don’t hesitate to consult our brochures!


How to receive a tourist brochure?
Simply by asking us by email or by phone at 03 23 83 51 14.

How to discover more at the Portes de la Champagne?
With the guided tours! They present you all the curiosities of the Portes de la Champagne whether it is about castles, writers or champagne, it’s up to you to choose !
> to discover below !

Are we “connecting people”?
Of course! You have WIFI within the House of Tourism for 1 hour! After that it’s your package that takes care of it! 😉

Where is the closest parking to the House of Tourism?
Just in front! You have a blue zone limited to 2 hours and you need a blue disc. Or else, the white zone which is completely free!

If you can’t find the answer, don’t hesitate to send us an email!